1. Nature of Service Delivery
Visa Verve global Services Pvt Ltd provides intangible, service-based delivery related to visa and immigration assistance. No physical products are shipped unless specifically agreed in writing.
2. Mode of Delivery
Service delivery is carried out through one or more of the following modes:
- Email communication
- Online application portals
- Telephonic or video consultation
- Digital submission of forms and documents
- Updates via email, messaging platforms, or client portals
3. Service Activation Timeline
- Service delivery begins only after successful payment confirmation and receipt of complete and accurate documents from the client.
- The initiation timeline may vary depending on visa type, destination country, and client responsiveness.
4. e-Visa Delivery
- Approved e-Visas, where applicable, are delivered electronically via email in PDF or digital format.
- The final e-Visa is issued solely by the respective immigration authority, not by Visa Verve global Services Pvt Ltd.
5. Processing & Delivery Timelines
- All timelines provided are estimated and based on information available from official sources.
- Actual delivery timelines may vary due to:
- Government processing delays
- Technical issues on official portals
- Security or background checks
- Incomplete or delayed documentation from the client
We are not responsible for delays beyond our control.
6. Client Responsibilities
Clients must:
- Provide a valid email address and contact details
- Regularly check email/spam folders for updates
- Respond promptly to document or information requests
Failure to do so may impact service delivery timelines.
7. Service Completion
Service delivery is considered complete when:
- The visa application has been submitted to the relevant authority, or
- The e-Visa or official decision (approval/refusal) has been communicated to the client, whichever is applicable.
